The project involves customer support to customers of a classified website through the provision of contact centre services.
Providing assistance to customers’ enquiries and requests for English speaking clients. The engagement with customers will be done in various modes of contact, including handling incoming and outgoing telephone calls, email and chat communication;
Engage in advert content moderation of our client’s classified website;
Engage in the detection and analysis of fraudulent patterns and trends.
Applicants have to be very fluent in English. Excellent spoken and written knowledge of this language is required. An understanding of different English dialects will be an asset but not a necessity.
Selected candidates need to
Be over 18 years of age
Be mature and responsible
Be self-motivated, flexible, and organized
Have an aptitude to communicate with people
Be able to juggle multiple projects in a fast-paced environment
Possess an exceptional telephone manner with strong keyboard skills to match
Work proficiently with Microsoft Excel, Word, Outlook and PowerPoint
Have a good level of internet expertise
Be willing to work on a full time basis
Be willing to work on a shift basis between Monday and Sunday with the inclusion of night shifts
This job is a basic first entry level post within our Company.
Centrecom believes in providing career and personal development opportunities to high performers and highly committed employees. Opportunities for growth within the Company are possible.
Centrecom is an Equal Opportunities Employer.
Reference Number: CCA-NT