Cruise 1st is a fast growing and dynamic travel agent, based in North Sydney, where “second to none” service is the key to our success. We are an agent with a difference, operating a hybrid online call centre model. We offer a full range of fly cruise packages with a variety of inclusions, all over the world, with super competitive prices. Our focus is international fly cruise packages.
Call Centre Manager
We are looking for a driven Call Centre Manager to be responsible for meeting the strategic requirements for all call centre operations and people. The ideal applicant would have extensive telephony and IT call centre knowledge, front and back office travel and GDS sales and system understanding, plus proven success in building a successful and profitable customer service and sales team.
If you thrive in a fast paced, results orientated environment and have a passion for cruising and leading a great team, and want to know more about what this great new role entails, please send us your details today.
Fares and Ticketing Expert
We are seeking a knowledgeable fares and ticketing consultant to assist in our expanding journey. You will need to be experienced with fares and ticketing and preference will be shown to Galileo experts, ex consolidation candidates and knowledge with BSP link. This role will facilitate relationships with airlines, assist and fulfil all ticketing requirements on behalf of the call centre consultants, support finance with BSP ADM/ACM/refund requests, confirm and modify flight reservations.
If you are the subject matter expert we are looking for and want to be an integral part of this fast moving retail business please send your CV and covering letter to: Samantha@sbhrconsulting.com.au today.
All applications close COB 17 November 15, and applicants who have not been responded to within 14 days have been unsuccessful.