Due to global expansion and a growing suite of products and services, we have an exciting opportunity for an energetic, driven Customer Service Guru to join our team.
We are seeking a candidate with previous experience in customer service and/or a call centre environment, who is passionate and motivated to provide the highest level of service.
As a Customer Service Guru you will have to ask yourself, “Do I have an outgoing, friendly and warm personality? Am I a problem solver? Do I love going above and beyond for my customers?” If the answer is yes, this hands-on position could be exactly what you are looking for.
As an outstanding communicator, you will love using your excellent telephone manner to building rapport with customers and exchange in abundance. With provided training, product updates and coaching, you will promote and maintain excellent client relations and sell worldwide travel itineraries to travel agents.
This is a fantastic opportunity to demonstrate initiative, a can-do attitude and ability to work in a fast paced environment. You will utilise your previous customer or call centre experience, which will enable you to go that extra mile, because we want to be the best in everything we do. This is a fantastic and fun working environment, which offers variety, challenge and opportunity for progression.
Requirements for this role include:
· Minimum of 1 year of call centre experience (or customer service over the phone)
· Experience in a high call volume environment
· Experience in the travel industry (desirable)
· A wonderful phone manner
· A passion for going above and beyond for your customers
Don’t keep a good thing to yourself. We grow our business through referrals, so if you think we’re doing a good job and know of someone who would love to join the Excite Family, send them our way!