We employ the most talented and determined people around. It is our people who put the magic into flying.
We have created an environment where people feel recognised and rewarded for their work.
At Velocity we offer diverse career paths and the sky is the limit… set your own course along with travel benefits for you, your family and your friends (domestic and international).
As the Membership Call Centre Manager, you will be responsible for maximising the operational efficiency and productivity of all Velocity Call Centres by managing processes and ensuring SLA’s and quality standards are met.
Managing our key outsourced and internal operational partners you will ensure contractual obligations are adhered to, operational charges are managed and the service delivery and standards in the Velocity Call Centres support the wider Velocity strategies.
Experience in airline reservations and account management are highly desirable. Customer experience management along with project ownership/accountability will make you the ideal candidate for this position. You will have financial acumen, commercial understanding and an operational background in contact centre management.
Superior interpersonal and people management skills are the key to ensuring success in this role as we are looking for someone with the ability to network and establish and maintain strong stakeholder relationships.