- Online booking tool subject matter expert
- Partner with Account Managers and Implementation Coordinators
- Central Melbourne office (Elizabeth Street)
QBT is an Australian-owned Travel Management Company with offices in Canberra, Melbourne, Sydney, Adelaide, Brisbane, and Perth. As experts in simplifying business travel for our clients, we partner with a range of large corporates, and small to medium enterprises. In addition, QBT was recently appointed as the sole provider of all travel services to the whole of Australian Government.
As a result of exciting business growth and development we have an opportunity for an Online Implementation Analyst to join our team in Melbourne.
Reporting to the Online Principal Business Analyst, in this position you will primarily be responsible for establishing, implementing and maintaining our customers in QBT’s online booking tools, traveller profile management system and online customer Portal. This will include managing modifications, providing enquiry support as well as guidance and training on the use of the tools and our Customer Portal.
As our subject matter expert regarding all aspects of the online booking tools you will provide ongoing specialist system and customer support. Performing testing, first and second level technical customer support, as well as investigation and resolution of faults.
Supporting our valued customers you will draw on your ability to handle multiple tasks, prioritising and organising key activities. Your experience in system administration and exposure to online booking tools coupled with your customer service orientation will ensure that you hit the ground running, ready to support our customers.
As a member of the Helloworld Group – working at QBT will provide you the opportunity to be part of Australia’s leading integrated travel businesses. The group encompasses travel brands providing franchised retail services, wholesale products, specialist government and corporate business travel and ticket distribution services across eight countries.
Interested? To apply please submit your resume below.
Only short listed candidates will be contacted.