A vacancy exists for a Senior Online and Inside Sales Specialist with
Located in North Sydney in the Retail Shared Services division of Helloworld
Limited, this role is responsible for supporting for our helloworld retail
business managers who service our helloworld branded and associate
travel agent franchisees. This role also ensures that the needs of helloworld.
com.au customers are being satisfied by our technology and Global Call
Centre partner. The role involves administering and reviewing customer
service and support, in order to maintain optimum customer experience
delivery across the entire customer journey for helloworld.com.au.
You will be responsible for:
• Building strong working relationships with all key stakeholders;
• Customer complaint resolution
• Maximising customer operations performance for helloworld.com.au;
• Answering, directing and actioning incoming phone calls and emails
from general public, our network members and helloworld staff in a
timely and efficient manner;
• Working in-conjunction with our frontline sales teams to support them
in all aspects of their roles;
• The administration, tracking , maintenance and quality control of
content on the CRM Agent Database and Intranet (Industry site);
• Preparation of reports and presentations.
If you are interested in applying for this role, please send your resume to
email@example.com by close of business 28 August 2015.