VIRGIN Australia is introducing
a suite of ‘Travel Extras’ in a bid
to simplify the way trade partners
make transactions for clients.
The move aims to “significantly
enhance our trade partners
booking experience,” VA says.
Effective tomorrow, agents
will be able to add or update
Travel Extras online via the Virgin
Australia portal, even if booked
via GDS, WEB or API, “allowing
self-fulfilment & reduced
transaction times for customers.”
“For the first time, you will be
able to access Travel Extras for
any Virgin Australia booking made
via any distribution channel on
our website,” VA said in a memo.
Among the additional products
which can be pre-selected or
pre-purchased prior to travel is
seat selection and prepaying for
extra legroom seating, additional
baggage and carbon offset.
“This change is part of the
ongoing enhancements designed
to make it easier to sell and
manage bookings with Virgin
Australia,” the carrier said.
The functionality means agents
will not need to call the VA Guest
Contact Centre to add the items
for the majority of bookings.
Agents can access the Travel
Extras under the ‘Manage Your
Booking’ tab on the home page.
A range of criteria is required
to add Travel Extras to a booking
online, including the PNR: has not
been purged on VA’s side; has at
least one unflown segment; does
not have any ARUNK segments; is
not a Velocity Redemption booking
and does not have over nine pax.
Once Travel Extras are bought
online, agents will need to
contact the VA Guest Contact
Centre for additional sales.
However, a downside of the
move is that passengers who have
purchased private/wholesale
fares with IT ticketing will be able
to see the amount paid to VA by
their travel consultant & not the
price they paid to the agent.
“This is unfortunately
unavoidable due to system
limitations,” Virgin said, adding
it is no different to the previous
Reservations System.
More details on VA’s booking
enhancement at bit.ly/VAtravext.
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