COVID-19 ‘Coronavirus’ Company Summary Policy
Greetings,
This information is in relation to Kirkhope Aviation’s response to COVID-19 and provides guidance in dealing with how the virus may impact travel for passengers booked with us.
Although the current risk to passengers travelling with us is very low, we do take health and well being seriously and are taking pro-active measures.
- Company pilots and staff will be stood down from duty should they have confirmed contact with a COVID-19 person in the previous two weeks before a charter or tour.
- Aircraft and departure lounge will be cleaned prior to each departure. Pilots and passengers are reminded of the importance of regular hand washing and personal hygiene. Pilots will carry and use hand sanitizer.
- Passengers with confirmed COVID-19, or who have tested positive for COVID-19 or been in contact with a COVID-19 person in the previous two weeks, will not be allowed to travel.
- Passengers that have returned from any country subject to travel restrictions in the previous 2 weeks will not be allowed to travel, unless they have clearance from a GP.
- Any passenger that has had confirmed contact with a COVID-19 person in the previous two weeks before a tour, will not be allowed to travel.
- Passengers who believe that they are subject to either of the three categories above are encouraged to contact us, so that we can collectively determine their suitability to travel as booked.
- Any passenger who is denied travel with us due to COVID-19 will be permitted to defer their travel to another tour date without charge.
See the full Kirkhope Aviation COVID-19 Policy here.
- Passengers electing to outright cancel their tour with us will be offered a refund in accordance with our normal cancellation policy.
- In the event that Kirkhope Aviation cancels a tour, passengers will be entitled to a full refund or to transfer to an alternative tour.
See the full Kirkhope Aviation Cancellation Policy here.
As of 16 March 2020, all our confirmed scheduled tours will continue to operate while the risk remains very low. Our air tours and charters are small group and we are taking proactive measures.
In addition we are in regular contact with our suppliers to ensure they are taking the right precautions to minimise risk.
We will update you as the situations changes.
Further information can be obtained by calling 1300 20 61 30.
As business needs to continue to operate as much as possible, and as our tours are domestic and low risk to rural and outback regions that also need to continue to operate, we trust that you will still consider booking with us.
Yours Faithfully,
Tony Kirkhope
Chief Pilot and Owner