THERE is plenty of discussion in the industry about whether AI poses an existential threat to travel advisors, but for Brisbane-based TravelManagers agent Kerstin Rheinlander (pictured), the tech is no danger.
“People keep asking me, ‘is this the end of your job as a travel professional?'”.
“The short answer is absolutely not,” Rheinlander said.
“I don’t see AI as a threat, in fact, I welcome it – AI is a fantastic tool that can pull up hotel options, suggest flights, and even recommend a few restaurants.”
But while Rheinlander concedes apps like ChatGPT offer some good utility for travellers, she feels it has clear limitations.
“AI can’t charm its way into a free upgrade or tell you which local trattoria serves the best handmade pasta,” she explained.
“I don’t just book trips, I curate experiences and I anticipate your needs before you even realise them because I know what your personal preferences are.
“I ensure everything runs seamlessly, stress-free, and with a personal touch, so all you need to do is pack and enjoy.”
Rheinlander concluded that while AI is currently busy generating suggestions, she is in the business of crafting dream itineraries, securing exclusive perks, and turning trips into life-long memories. AB
