Travel Daily | Could this be a record?

A MYSTERY shopping program conducted on members of the Jetset Travelworld Network found a huge variation in the client experience across the group, with one top office rating 98%, while at another the staff must have been having a really bad day because it scored just 6% in terms of customer satisfaction.

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The above snippet is the first part of an article sent to subscribers in Travel Daily's issue from 15 Nov 11
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