On Saturday 14 March, New Zealand Prime Minister Jacinda Ardern announced the enforcement of strict border control due to the evolving COVID-19 situation. From midnight Sunday 15 March, every person arriving into New Zealand, regardless of origin, has to to isolate themselves for 14 days. This announcement, combined with other countries policies being put in place, has resulted in airlines drastically reducing capacity and, in some cases, suspending services through to 30 June 2020.
Unfortunately, Grand Pacific Tours have now had to make the very difficult decision to cancel all tours through to 31 May 2020.
It would be appreciated if you could please update your clients of their tour cancellation immediately.
As a New Zealand Coach Holiday specialist, we had a substantial number of travellers touring over this period. We ask for your patience as we process the cancellations in date order. We will be contacting you soon to discuss our cancellation policy and the options available for your valued clients.
TOURS CURRENTLY ON THE ROAD IN NEW ZEALAND
Further to Australian Prime Minister Scott Morrison’s announcements, Australians travelling overseas have been told to come home by the federal government as soon as possible, as countries lock down their borders and airlines slash flights. This is now a level 4 travel alert. Similar announcements are being made worldwide.
Grand Pacific Tours management and staff are working at a swift pace organizing travel arrangements for the 21 tours still in New Zealand to get travellers home safely as soon as possible.
We are liaising directly with the Crew in charge of each tour to deliver key messages to travellers and assist with communicating new travel arrangements.
Domestic Travel Agents
If your clients have contacted you directly to instigate changes, please call our toll free 1800 622 768 line or email email@example.com to advise the Reservations Team in order for finalised arrangements to be noted. Otherwise, a member of our Reservations Team will be in contact once plans are finalised.
International Travel Agents
We will be in contact with you to ensure your travellers are liaising with you on required return home flight arrangements. Once changes are made with you directly please ensure you email final details to firstname.lastname@example.org to ensure correct hotel and transfer requirements are in place.
Rest assured the safe return of all travellers is our number one priority. We thank you for your support and understanding while we work through this difficult period.
Peter HardingManaging Director
Grand Pacific Tours