Date of Issue: Revised 16th March 2020
(This supersedes circulars dated 11th MAR2020)
RJ Trade Advice: Coronavirus Update
Royal Jordanian is represented in Australia by World Aviation Systems
Royal Jordanian Ticket Office 1300 855 057
Dear Industry Partner,
Due to the Coronavirus impact, below regulations and conditions to be applied;
In case of flight Cancellation (Due to Government Restrictions) – Applies to flights in March2020:
– First reservation change is free of charge and difference in fare to be collected if applied.
– Refund to be applied according to ticket terms and conditions (No Full Refund).
– Partially used tickets will be secured according to RJ involuntary procedures.
–
In case of flight Cancellation (Due to Commercial reasons) – Applies to flights in April 2020:
– First reservation change is free of charge and waive difference in fare if applied.
– Full refund approved with all taxes (O7,E3,XL and YL to be refunded)
– Partially used tickets will be secured according to RJ involuntary procedures.
All Network and the restricted nationalities due to new entry rules: – First reservation change is free of charge, difference in fare to be collected.
All the above shall be restricted as follows: – Sales Validity: Ticket issued On/Before 31st March 2020 – Travel validity : Starting On/Before 31st March2020 – Passengers has the option to freeze their tickets up for one year (from day of issuance) if travelling On/Before 31st. Mar.2020 Blackout restrictions apply for the following travel dates – – Easter : 01APR20-15APR20. – Eid al-Fitr : 21MAY20-28MAY20 – Hajj period : 10JUL20-20AUG20 – Eid al-Adha : 28JUL20-04AUG20
To Assist the passengers with more flexible solutions, RJ will offer the below in case of refund requests effective today till end of MAR 2020: RJ offers the option to reissue the unused value of the ticket to an EMD (Electronic Miscellaneous Document).Whereas, passengers will be able to benefit from EMDs as follows: – EMD validity will be more than the purchased ticket validity as it will start from the new reissuance date and not the original ticket issuance date (extended validity). – The EMD will also grant passengers the option of rerouting, as they can utilize the value of the EMD for any other route. – EMD is valid for one year from the date of issuance and is none refundable yet reusable for any other route. Tour code to be used JOI4032020694D
Should you have any queries or require any further information, please contact
RJ Ticket Office on 1300 855 057.
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