HELLOWORLD’S agency and ticketing business declined in the 12 months to 30 Jun 2025, with CEO Andrew Burnes citing agency closures and transfers as one of the reasons (TD breaking news).
The agency group remained upbeat about reversing the trend, confirming 15 new stores are planned for opening next year.
“We remain committed to agency succession planning, with future ownership pathways and training programs in place to support the next generation of business leaders,” HLO stated.
The company also believes its heavy investment in AI and digital solutions will improve agency and customer efficiency outcomes.
Meanwhile, Burnes stated that challenging economic conditions, a drop in average airfares, and a trend towards short- and medium-haul travel had all impacted HLO’s bottom line.
That challenging trading environment saw Helloworld’s TTV decline from $4.15 billion to $3.8 billion, and total profit after tax slide by 7.3% to $28.48m.
EBITDA from continuing operations held steady at $60 million, however revenue also dipped by 8.7% to $192.8 million.
Meanwhile, total cash held by the business dropped from $161.9 million to $79.4 million as at 30 June, with the decline attributed in part to its $48.5 million share purchases in Webjet Group Limited during the year.
Other factors included an additional BSP payment of $40 million and increased tax payments of $19.2 million.
Looking ahead, Helloworld said it has strong forward bookings for the remainder of 2025 and well into 2026, while air bookings for next year remain 11% higher than the same time last year. AB
