Travel Daily | QF: why do we wait?

OPINION by Robyn Sinfield, co-owner and manager of Home Travel Company: I read with fascination last week's apologies by Qantas CEO Alan Joyce and Chief Commercial Officer Stephanie Tully about the long wait times being experienced by their customers when they ring the call centre.

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The above snippet is the first part of an article sent to subscribers in Travel Daily's issue from 11 Apr 22
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