Industry comes together to celebrate excellence on travel’s night of nights.
The champagne is now flowing at Sydney’s International Convention Centre, after the winners of the 2024 National Travel Industry Awards (NTIAs) were announced in a glittering ceremony which was the industry’s biggest yet.
More than 1,300 travel agents, industry suppliers and stakeholders packed the event which rewarded excellence across travel agency groups, airlines, cruise companies, tour companies and individuals. Among many noteworthy winners, Travel Associates took home the Most Outstanding Branded Travel Agency Group category, while the Most Outstanding Travel Agency Network award was once again claimed by Travellers Choice. Winner trophies were also taken home by Viking, Singapore Airlines, Helloworld, Lufthansa, Intrepid, Spencer Travel, The Travel Corporation and many more.
Former Australian Travel Industry Association (ATIA) Chair and Express Travel Group CEO, Tom Manwaring, was also made a life member of ATIA, while the night concluded with the announcement that next year the NTIAs will be hosted in Brisbane, on 18th Oct 2025, a decision in line with ATIA’s push to spread the love across the country when it comes to travel’s night of nights.
See below for the full list of winners.
- Most Outstanding Travel Agency Manager – Rosie Loxley, Flight Centre
- Most Outstanding Mobile / Home Based Travel Advisor – Donna Jones, MTA Mobile Travel Agents
- Most Outstanding Employee Engagement and Recruitment Program – Phil Hoffmann Travel
- Most Outstanding Travel Industry Training Institution – Cruise Lines International Association (CLIA)
- Most Outstanding Sales Executive – Air – Richard Carrick, United Airlines
- Most Outstanding Sales Executive – Hotels/Car Hire – Bianca Phillis, IHG Hotels & Resorts
- Most Popular Accommodation Group/Chain – Club Med
- Most Outstanding Consumer Travel Journalist – Jessica Lockhart
- Most Outstanding Sales Executive – Tour Operator – Carla Dabit, TTC Tour Brands
- Most Outstanding Sales Executive – Wholesaler – Jackie Gordon, Viva Holidays/Ready Rooms/Cruiseco
- Most Outstanding Sales Executive – Cruise – Barbara Baron, APT Group
- Most Popular Car Rental Operator – Avis
- Most Popular Tourism Office – Tourism New NZ|Manaakitanga Aotearoa
- Most Popular Airline – Offline – Lufthansa Group
- Rookie of the Year – Rachel Horsburgh, RACQ Travel
- Most Outstanding Travel Consultant Corporate – Jaime McLeod, Mobilise Travel
- Most Outstanding Travel Consultant Leisure – Emma Smith, Back Track Adventures
- Sustainability Award – Supplier – Lindblad Expeditions National Geographic
- Sustainability Award – ATAS Accredited Agency – Reho Travel
- Most Popular Airline – Online – Singapore Airlines
- Innovation in Travel Support Services – SmartRefunds (Helloworld)
- Most Outstanding Marketing Campaign – Trafalgar Unlocked
- Most Outstanding Global Travel Management Company – ATPI
- Most Outstanding Australian-Owned Travel Management Company – Spencer Travel
- Most Popular River Cruise Operator – Uniworld Boutique River Cruises
- Most Popular Ocean Cruise Operator – Viking
- Most Outstanding Business Events Travel Agency – The Incentive Lab
- Most Outstanding Online Travel Agency – Luxury Escapes
- Most Outstanding Leisure Travel Agency – Single Location – a tie between Planetdwellers Travel Tours and Events and Frank Ford Travel
- Most Outstanding Leisure Travel Agency – Multi Location – Bicton Travel
- Most Outstanding Tour Operator – Specialised – Albatross Tours
- Most Outstanding Wholesaler – Destination/Experience – a tie between Adventure World and Sno’n’Ski
- Most Outstanding Tour Operator – Global – Intrepid
- Most Outstanding Wholesaler – Product/Service – Viva Holidays
- Most Outstanding Mobile Advisor Network – TravelManagers Australia
- Most Outstanding Travel Agency Network – Travellers Choice
- Most Outstanding Branded Travel Agency Group – Travel Associates
- Peoples Choice Award – JC Travel Professionals
For a full wrap up of the NTIAs and Beyond Borders look out for a special extra bonus edition of Travel Daily on Monday.