Qantas accused of advertising flights it had already cancelled.
The ACCC has initiated legal action in the Federal Court of Australia against Qantas, alleging the airline has engaged in “false, misleading or deceptive conduct” by advertising tickets it had already cancelled.
The consumer watchdog has accused the airline of selling tickets for more than 8,000 flights scheduled to depart between May and July 2022, alleging Qantas kept selling air fares on its website for an average of more than two weeks after the cancellation of the flights.
The ACCC also believes that for more than 10,000 flights scheduled to depart in May to July 2022, Qantas did not notify existing ticketholders that their flights had been cancelled for an average of about 18 days.
“We allege that Qantas’ conduct in continuing to sell tickets to cancelled flights, and not updating ticketholders about cancelled flights, left customers with less time to make alternative arrangements and may have led to them paying higher prices to fly at a particular time not knowing that flight had already been cancelled,” the ACCC said.
More details in today’s issue of Travel Daily.