Lack of “sustainable demand” leads Bonza to slash routes and reduce frequencies from 01 August.
Only months after launching operations, Bonza has confirmed its Sunshine Coast-Coffs Harbour, Sunshine Coast-Port Macquarie, Sunshine Coast-Tamworth, Cairns-Mackay and Toowoomba-Whitsunday Coast services will be removed from its initial route map.
“In order for us to earn your trust, as we know that we’re at the start of that journey, we have decided to take a step back to allow our services to become more reliable,” Chief Commercial Officer Carly Povey stated in an open letter this afternoon.
Customers booked on routes impacted from 01 August to 28 October will be contacted by the airline via SMS and will automatically receive a full refund or alternate flights with Bonza.
Despite the shock news, Povey said taking this latest step back in the short-term will allow the airline to “take a leap forward”.
More details in tomorrow’s issue of Travel Daily.