IT workers to exit under new service integration and management model.
As part of a previously flagged transformation of its enterprise technology services, Flight Centre Travel Group (FCTG) has confirmed it will reduce its internal IT workforce by around 100 people.
The company said it is making strides to enhance its service delivery and customer experience through a better service integration and management model.
As part of that shift, FCTG has chosen to partner with specialised service providers for day-to-day operations, which will impact some internal roles.
“Farewelling people is never easy, but this change will better position the company for the future,” a spokesperson told Travel Daily.
“The new operating model will free up our retained teams and people in enterprise technology services to focus on strategic innovation and core business value delivery,” they added.
The transformation will be implemented gradually through to January 2026.
More details in today’s issue of Travel Daily.