There has been a lot of debate recently on why travel credits are being issued rather than refunds and when refunds are being issued why they are taking so long to be processed.
The Council of Australian Tour Operators (CATO) represents the land supply sector of the Australian travel agencies.
Our members, who include tour operators, wholesalers and destination experts, create, supply and deliver the travel products sold online and through travel agencies.
Our members, many of them Australian based family companies, help your holiday dreams come to life.
COVID-19 has clipped all our wings and has devastated the global travel and tourism industry.
With this has come certain challenges for both consumers and the industry.
In this video CATO chair Dennis Bunnik provides the answers as to why travel credits are being offered rather than refunds and when refunds are being issued why they are taking so long to be processed.
The purpose of this video is to provide greater understanding of the processes and systems behind the scenes that the industry is tackling to unravel the millions of holiday bookings that have had to be cancelled due to COVID.
Further information on the Council of Australian Tour Operators can be found on our website: www.cato.travel